An order confirmation is automatically sent to the e-mail address you have entered in your customer details. It can be a good idea to save it for any contacts with customer service.
If you order before 14.00, the goods will be sent the same day, which means that you will receive the delivery the following day. If we are unable to fulfill our commitments regarding delivery time, you will be informed immediately where we explain what happened and give you a new delivery time. Of course you have the right to cancel the purchase free of charge.
All deliveries over SEK 500 are delivered free of charge with either Postnord or DHL.
At checkout, you choose which payment option you prefer. Our secure PCI DSS card payment is the simplest solution, we also offer payment by invoice. Payson makes it possible to charge by debit, bank or credit card directly in the online store via SSL, ie encrypted and secure. Payson is certified according to the card industry's new stricter security requirements PCI-DSS (Payment Card Industry Data Security Standard). We also accept cards with the latest and most secure payment method - 3D Secure. Read more on your bank's website. You also have the opportunity to pay with your internet bank via Payson. All our payment options meet the latest security requirements.
Only when selecting a Klarna-invoice. In the event of late payment, an additional fee of SEK 50 and default interest according to law will be added. This is handled by Klarna AB.
As a consumer, you have, in accordance with the Distance Contracts Act, the right to withdraw without stating any reason. However, you must notify customer service no later than 14 days after you have received your goods. To return the goods, they must be unused and undamaged in their original packaging. Return the goods together with the invoice or a copy of it. You must bear the costs for return shipping that must be done with REK Brev. Enter reason for return "Right of withdrawal". Please send to: Group Beconfident Europe AB, Tennisvägen 31, SE-269 33 Båstad.
Should you receive an item that is defective or an incorrect delivery, we will replace you free of charge with a new item. Customer service sends a pre-stamped return label. Return the item with the invoice or a copy of it. On the invoice, you state the reason for return. You must first contact customer service to have the complaint approved and the return shipping paid. We will refund within 30 days. The above does not apply to our satisfied customer guarantee, see item 9.
Disputes arising from these terms shall be settled in a Swedish court.
Simplesmile complies with applicable laws and good business practice and therefore does not sell to people under 18 years of age. By accepting our terms at the checkout, you certify that you are 18 years or older.